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Support

Need help with Etsy Publisher? Find answers below or reach out to us.

Report a Bug or Request a Feature

Open an issue on GitHub

Contact

Billy Annesley LLC

Common Issues

Authentication Errors

  1. Make sure you're logged into the correct Canva/Etsy account
  2. Try revoking and re-authorizing the App
  3. Clear your browser cookies and try again

Etsy Listing Failures

  1. Check that your Etsy shop is active and in good standing
  2. Verify your listing meets Etsy's content policies
  3. Ensure all required fields (title, description, price) are filled in

FAQ

What does Etsy Publisher do?

Etsy Publisher connects your Canva account to your Etsy shop, allowing you to publish design templates as Etsy listings automatically. It handles exporting designs, generating preview images, and creating the listing with your metadata.

How do I reconnect my accounts?

Revoke the App's access in your Canva and Etsy account settings, then re-authorize through the App's authentication flow.

How do I report a bug?

Open an issue on our GitHub repository with a description of the problem, steps to reproduce, and any error messages you see.

Is my data safe?

Yes. We only store what's needed for the App to work (OAuth tokens), and we never share your data with third parties. See our Privacy Policy for details.